What things are covered in support?
In brief, we are responsible for the features that are advertised in the theme. So we will do the following: – Solve bugs if there is any (bug means if any feature is not working as it should) – If
How long does it take to receive a response from customer support?
We aim to respond to all inquiries within 24 hours. For urgent matters, using our live chat or phone support typically results in faster response times.
How can I contact customer support?
You can reach our customer support team via email, or live chat. For immediate assistance, we recommend using the live chat feature on our website.
Are there any hidden fees?
No, there are no hidden fees. All costs are clearly outlined in our pricing plans, and you will only be charged for the services you select. If there are any additional services or add-ons, they will be optional and transparently
Can I track the status of my support request?
Yes, once you submit a support request, you’ll receive a confirmation email with a ticket number. You can use this number to track the status of your request or follow up with our team.
What should I include when submitting a support request?
Please provide as much detail as possible, including your account information, the issue you’re experiencing, any error messages, and steps you’ve already taken to resolve the problem. This helps us resolve your inquiry faster.