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Customer Support
Our customer support team is available 24/7 to assist you with any questions or issues you may have. We’re here to help whenever you need us!
Please provide as much detail as possible, including your account information, the issue you’re experiencing, any error messages, and steps you’ve already taken to resolve the problem. This helps us resolve your inquiry faster.
Yes, once you submit a support request, you’ll receive a confirmation email with a ticket number. You can use this number to track the status of your request or follow up with our team.
No, there are no hidden fees. All costs are clearly outlined in our pricing plans, and you will only be charged for the services you select. If there are any additional services or add-ons, they will be optional and transparently priced.
You can reach our customer support team via email, or live chat. For immediate assistance, we recommend using the live chat feature on our website.
We aim to respond to all inquiries within 24 hours. For urgent matters, using our live chat or phone support typically results in faster response times.
In brief, we are responsible for the features that are advertised in the theme. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should)
– If you have any question we will answer it
– After your installation if you face any issues/bugs, we can look into your website or server, but we don’t guarantee any solution or custom works there.
License
Please provide as much detail as possible, including your account information, the issue you’re experiencing, any error messages, and steps you’ve already taken to resolve the problem. This helps us resolve your inquiry faster.
We aim to respond to all inquiries within 24 hours. For urgent matters, using our live chat or phone support typically results in faster response times.
At BigPage, we aim to provide a seamless experience with our AI Writer. However, if you’re unsatisfied with the service, we offer a 14-day refund window. Refunds are available under the following conditions:
- Unused API Credits: If you purchased API credits but have not used them, you are eligible for a full refund.
- Partial Usage: If you’ve used part of your API credits, a pro-rated refund will be issued based on the unused portion.
- Service Issues: For technical issues that prevent you from using the platform, contact us, and we will assess refund eligibility.
Please note, all refund requests must be submitted within 14 days of the purchase date. Refunds are processed through payment gateway, and it may take 5-7 business days for the refund to reflect on your original payment method.
Pricing & Support
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We accept a variety of payment methods, including major credit cards, PayPal, and bank transfers. For larger enterprise customers, we also offer invoicing options. Contact our billing department if you need further assistance with payment.
Yes, once you submit a support request, you’ll receive a confirmation email with a ticket number. You can use this number to track the status of your request or follow up with our team.
No, there are no hidden fees. All costs are clearly outlined in our pricing plans, and you will only be charged for the services you select. If there are any additional services or add-ons, they will be optional and transparently priced.
In brief, we are responsible for the features that are advertised in the theme. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should)
– If you have any question we will answer it
– After your installation if you face any issues/bugs, we can look into your website or server, but we don’t guarantee any solution or custom works there.
Purchasing Online
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Aut mauris ultricies error! Consequuntur eveniet impedit lacus cupidatat harum nobis minim ad beatae hendrerit explicabo, soluta, atque? Hic condimentum itaque id torquent
We accept a variety of payment methods, including major credit cards, PayPal, and bank transfers. For larger enterprise customers, we also offer invoicing options. Contact our billing department if you need further assistance with payment.
Our customer support team can assist with a wide range of issues, including account management, technical troubleshooting, billing inquiries, and general questions about our platform or services. Feel free to reach out for any assistance you need!